Refund policy

Return Policy

Thank you for shopping at LoWo Artworks. We strive to provide you with the best online shopping experience possible. In the event that you are not completely satisfied with your purchase, we have developed the following return policy to ensure a smooth return process.

  1. Eligibility for Returns: 1.1. Returns are only accepted within seven (7) calendar days from the date of delivery. 1.2. To be eligible for a return, the item must be unused, undamaged, and in its original packaging, with all tags and labels intact. 1.3. The following items are exempt from returns: - Perishable goods, such as food, flowers, or magazines. - Personalized or customized items. - Gift cards.

  2. Initiation of Return: 2.1. To initiate a return, please contact our customer support team within the specified return period via email, phone, or through our online support system. 2.2. Provide your order number, item(s) to be returned, and a brief description of the reason for the return. 2.3. Our customer support team will guide you through the return process and provide you with a return authorization if applicable.

  3. Return Shipping: 3.1. The customer is responsible for all shipping costs associated with the return, unless the return is due to an error on our part or a defective item. 3.2. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot be held responsible for lost or damaged returns.

  4. Condition of Returned Items: 4.1. The returned item(s) must be received in the same condition as when they were shipped to you. 4.2. Please ensure the item(s) are securely packaged to avoid damage during transit.

  5. Inspection and Refund: 5.1. Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned in Section 1. 5.2. If the returned item(s) are in satisfactory condition, we will process the refund to your original payment method within [X] business days. 5.3. Please note that the refund amount may be subject to deductions for any original shipping charges or restocking fees, if applicable.

  6. Exchanges: 6.1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above, and then place a new order for the desired item(s).

  7. Damaged or Defective Items: 7.1. If you receive a damaged or defective item, please contact our customer support team immediately upon receipt. 7.2. We may require visual proof, such as photographs or videos, to assess the damage or defect. 7.3. We will provide instructions for the return or replacement of the damaged or defective item(s) at no additional cost to you.

  8. Final Sale Items: 8.1. Certain items may be marked as final sale, and they are not eligible for returns or exchanges. 8.2. Any exceptions to this policy will be clearly stated on the product page.

Please review this return policy carefully before making a purchase. By placing an order with us, you acknowledge and agree to adhere to the terms and conditions outlined above.

If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We are here to help you!