Shipping policy

Shipping Policy

Effective Date: 05/20/1996

Thank you for shopping at LoWo Artworks! We are committed to providing you with an exceptional online shopping experience, which includes timely and efficient delivery of your orders. This Shipping Policy outlines our procedures and guidelines related to shipping and delivery. By placing an order with us, you agree to comply with the terms and conditions stated herein.

  1. Order Processing Time:

    • All orders are processed within 1-3 business days (excluding weekends and holidays) from the date of purchase.
    • Order processing includes order verification, item(s) preparation, and packaging.

  2. Shipping Methods and Providers:

    • We offer various shipping methods to ensure convenience and flexibility for our customers.
    • Our primary shipping providers include but are not limited to USPS, FedEx, UPS, and DHL.
    • The available shipping options will be displayed during the checkout process, and you can choose the option that best suits your needs.
    • Please note that the shipping provider's terms and conditions will apply to the shipment.

  3. Shipping Destinations:

    • We currently offer shipping to customers within the United States of America.
    • For international orders, please note that additional customs duties, taxes, or fees may apply, and the customer is solely responsible for these charges.

  4. Shipping Rates:

    • Shipping rates are calculated based on the weight, dimensions, and destination of the package.
    • The shipping cost will be displayed during the checkout process before you complete your purchase.
    • We may offer free shipping promotions or discounts on certain products or order values. Such offers will be subject to specific terms and conditions, which will be clearly communicated.

  5. Shipment Tracking:

    • Once your order has been shipped, we will provide you with a tracking number via email or SMS, depending on your preferred communication method.
    • You can use the provided tracking number to track your shipment online using the shipping provider's website or tracking portal.
    • Please note that tracking information may take up to 24-48 hours to become available after the package is shipped.

  6. Delivery Time:

    • The estimated delivery time will depend on the shipping method chosen, the destination, and any unforeseen circumstances beyond our control (e.g., weather conditions, customs delays).
    • We strive to deliver your order within the estimated timeframe provided during the checkout process.
    • However, please note that delivery dates are not guaranteed, and any delay in delivery does not entitle the customer to cancel the order or claim compensation.

  7. Order Tracking and Support:

    • If you have any questions or concerns about your order's shipping status, you can contact our customer support team via inquiries@lowoartworks.com.
    • Our team will assist you in tracking your order or resolving any shipping-related issues to the best of our abilities.

  8. Address Accuracy and Re-shipment:

    • It is the customer's responsibility to ensure that the shipping address provided during checkout is accurate and complete.
    • In the event of an incorrect or incomplete address, resulting in a failed delivery or return, the customer may be responsible for any additional shipping charges incurred for re-shipment.
    • We strongly recommend double-checking your shipping address before finalizing your order.

  9. Lost or Damaged Packages:

    • While we take utmost care in packaging and securing your order, we cannot be held liable for lost or damaged packages once they have been handed over to the shipping provider.
    • If your package is lost or damaged during transit, please contact us immediately, and we will work with the shipping provider to resolve the issue.
    • Please note that claims for lost or damaged packages may be subject to the shipping provider's investigation process, which can take some time.

  10. Changes to the Shipping Policy:

    • We reserve the right to modify or update this Shipping Policy at any time without prior notice. - Any changes will be effective immediately upon posting the revised policy on our website. - We encourage you to review this policy periodically to stay informed about our shipping practices.

If you have any questions or require further assistance regarding our Shipping Policy, please contact our customer support team. Thank you for choosing LoWo Artworks, and we appreciate your business!